Return & Refund Policy

Last updated: July 20, 2026
Contact: hello@oddatrium.com

Each Odd Atrium item is made to order through our fulfillment partner, Printful. Your item is produced specifically after your order is placed.

1. Returns

Because our products are made to order, we do not accept returns or exchanges for:

• Incorrect size selection
• Fit or colour preference
• Change of mind
• Buyer’s remorse

Please review the product description and size guide carefully before ordering.

This policy does not limit any rights you may have under applicable consumer-protection laws.

2. Damaged, Defective, Misprinted or Incorrect Items

Contact hello@oddatrium.com within 30 days of delivery if your order arrives damaged, defective, misprinted, or different from what you ordered.

Please include:

• Your order number
• A description of the problem
• Clear photographs showing the entire item
• Close-up photographs clearly showing the issue
• A photograph of the size label or packing slip when relevant

Approved claims will be resolved with a replacement or refund, depending on the circumstances. Printful requires clear photographs when evaluating damaged or defective product claims.

Do not mail an item back unless Odd Atrium provides return instructions. In most confirmed quality-error cases, returning the defective item is not required.

3. Lost Shipments

If tracking has not updated or your package appears lost in transit, contact hello@oddatrium.com within 30 days of the estimated delivery date.

We may ask you to verify the shipping address and contact the local carrier before a claim is approved. Lost-shipment claims are subject to carrier and fulfillment-provider investigation.

A package marked as delivered is not automatically considered lost. We will review these situations individually and help determine the available next steps.

4. Cancellations and Order Changes

Contact us immediately if you need to cancel or change an order.

Orders may be cancelled or changed only before production begins. Because orders can enter production shortly after purchase, cancellation or modification cannot be guaranteed.

Once fulfillment has started, Printful generally does not allow the order to be edited or cancelled.

5. Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate delivery address.

If an order is returned because the address was incorrect, incomplete, or could not be delivered, additional shipping charges may apply before it can be resent. Returned packages generally must be claimed within 30 days.

6. Refunds

When a refund is approved, it will be issued to the original payment method.

Processing time may vary depending on your bank or payment provider. Original shipping charges are refundable only when required by law or when included as part of an approved resolution.

7. Exchanges

We do not offer exchanges for size, fit, colour selection, or personal preference.

If an item is confirmed to be damaged, defective, misprinted, or incorrect, we may provide a replacement rather than require an exchange.

8. Contact

For return, refund, cancellation, or shipping support, contact:

Odd Atrium
hello@oddatrium.com
Edmonton, Alberta, Canada