Shipping Policy

Last updated: July 20, 2026
Contact: hello@oddatrium.com

Each Odd Atrium item is made to order through our apparel fulfillment partner, Printful. Your order is produced specifically for you before it ships.

1. Order Processing

Production typically takes 2–5 business days before shipment.

Production times are estimates and are not guaranteed. Orders may take longer during high-volume periods, holidays, product-stock interruptions or other circumstances outside our control.

2. Fulfillment

Orders are produced on demand through Printful and may be fulfilled from different facilities depending on product availability and the delivery destination.

Items within the same order may occasionally ship separately. When this happens, you may receive more than one package and tracking number.

3. Shipping Regions

Odd Atrium currently ships apparel to:

• Canada
• United States

Available shipping methods and delivery estimates are displayed at checkout.

4. Estimated Shipping Times

After production is completed, estimated transit times are generally:

• Canada: 3–10 business days
• United States: 3–7 business days

Production time and shipping time are separate. Total delivery time is calculated by adding the estimated production period to the estimated shipping period.

These are estimates rather than guaranteed delivery dates. Carrier delays, severe weather, holidays, customs processing, incorrect addresses and other circumstances outside our control may affect delivery.

5. Free Shipping

Free standard shipping is available when you purchase two or more eligible shirts in a single order.

The discount is applied automatically at checkout when the order meets the requirements.

Orders containing fewer than two shirts are charged the shipping rate displayed at checkout. Additional charges resulting from incorrect addresses, refused deliveries or customer-requested reshipments are not covered by the free-shipping offer.

6. Tracking

Once your order ships, you will receive a shipping-confirmation email containing available tracking information.

Tracking may take a short time to update after the shipping label is created.

For questions about tracking or delivery, contact hello@oddatrium.com with your order number.

7. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

Contact us immediately if you notice an address error. An address may be corrected only if the order has not already shipped.

If an order is returned because the address was incorrect, incomplete or undeliverable, an additional shipping charge may be required before the package can be resent. Printful generally provides a limited period after a returned package is received in which an updated address can be supplied.

8. Delayed or Missing Orders

If your estimated delivery date has passed, please:

• Confirm the delivery address in your shipping-confirmation email.
• Review the latest tracking information.
• Check nearby delivery locations, building reception areas or parcel lockers.
• Ask household members or neighbours whether they accepted the package.
• Contact the local carrier or post office.

If the package still cannot be located, contact hello@oddatrium.com with your order number.

Packages believed to be lost in transit must be reported within 30 days of the estimated delivery date so that we can investigate the shipment and submit an eligible claim.

If tracking states that the package was delivered, we may ask you to contact the carrier before determining what resolution, if any, is available. A package marked as delivered is not automatically eligible for a refund or free replacement.

9. Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, misprinted or incorrect, contact hello@oddatrium.com within 30 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the item
• Close-up photographs showing the problem
• A photograph of the size label or packing slip when relevant

Approved claims may be resolved through a replacement or refund in accordance with our Return and Refund Policy.

10. Contact

For shipping questions, tracking assistance or delivery issues, contact:

Odd Atrium
hello@oddatrium.com
Edmonton, Alberta, Canada